Cancellation and Replacement Policy

Cancellation & Replacement Policy – Afanin Fatima

Effective Date: 26 August 2025

At Afanin Fatima, we aim to provide a smooth shopping experience. However, if you wish to cancel an order or request a replacement, please review the following conditions:

1. Order Cancellation

  • Customers may cancel an order within 24 hours of placing it, provided the order has not yet been processed or shipped.

  • To cancel an order, please email us at afaninfatima@gmail.com or call us at +961 70 741 806 with your order number.

2. Replacement Conditions

A replacement may be requested if:

  • The wrong product was sent by the merchant.

  • The product is defective.

  • The product was damaged during shipping.

  • The item was not delivered within the agreed timeframe.

3. Reporting Timeline

  • Customers must report a cancellation or replacement request within 7 days of receiving the order.

  • Requests made after this period will not be accepted.

4. Process for Replacement

  • To initiate a replacement, email us at afaninfatima@gmail.com with your order number, product details, and reason for replacement.

  • Once your request is reviewed and approved, we will send you instructions on how to return the item (if applicable).

  • A replacement product will be shipped once the returned item is received and inspected.

5. Conditions & Exclusions

  • Items must be returned unused, in their original condition, and with original packaging.

  • Customized, personalized, or digital/downloadable products are not eligible for cancellation or replacement unless defective.

  • Shipping fees for replacements are the responsibility of the customer unless the issue was due to an error by the merchant (wrong item, defective, or damaged).

6. Contact Information

For cancellation or replacement inquiries, please contact us: